Information and house rules ->
- Dear Guests! Welcome to Anna House Siófok! - Please pay attention to the information below! If you need to ask for any help, or lack something in the appartment, do not hesitate, to contact us! All the house and facilities, includin the garden and teraces wait upon you, feel free, to use anything! The information, and house rules below, have been written, to help you to have a carefree and joyful vacation! Some rules are listed in order to avoid any misundersanding or inconvenience. By reading and accepting this information ad rule list, you acknowledge the terms and conditions to provide for you, and the guests coming after you to have this appartment in perfect condition. Please report any damage as soon as possible! And last but not least, have a great time, while staying at our house!
How can I book? ->
-Please be aware of that, asking for an offer does not mean booking! You can get the offer, by filling in the form on the site. Please give as many details as possible, to get the most accurate offer! Your information is handled with care and discretion! The booking is complete and confirmed by transfering the 30% deposit, after accepting our offer. Then we will send you a final e-mail with details and information about the accommodation.
Do the prices apply for the whole house or per person? ->
- The prices apply for house/day! The prices vary according to the actual season! Watch for the actual discounts as well!
Do I get a confirmation? ->
- After accepting our offer (the offer is NOT equal to confirmation), you should transfer the 30% deposit. Then you will recive the confirmation and all the necessary information.
What to do, if I wish to modify my reservation? ->
- Contact us in e-mail or on the phone! Customer service: +36 30 237 6000 - Hungarian, German, English.
Cancelling of my reservation? ->
- After booking, we request a deposit of 30% of the total price (of course, you will receive an invoice of this after arrival). The booking can be cancelled 30 days before, for free. Within the 30 days intervall, we can not pay back the 30% deposit. In case of you can not come, please contact us as soon as possible!
Customer service: +36 30 237 6000 - on English, German, Hungarian.
How should I pay? ->
- We request a deposit after booking - 30% of the total price. You should pay the rest after arrival, in cash.
Do I get a recipe? ->
- Of course, you will recive an invoice on any service, you request/use.
- Please do not give the keys to anyone, who is not the part of your group of renters. Any lost keys must be reported immediately!
What language can we use to communicate besides Hungarian? ->
- Most of our guests are from abroad, we can speak English and German. For booking and any other form of communication, you can choose from these three languages.
- Pets are not allowed in the appartment.
Is smoking allowed? ->
- Smoking is prohibited inside house! Keeping the house clean and taking care of the guests' health is the priority! All the outside, terrace and balcony are the places to smoke.
- In the garden there is enough space for 3 cars. The appartment and the surroundings are safe, but please close the gates and cars if you are leaving the appartment. The owner does not take responsibility for any damage or loss.
Does the owner lives in the property? ->
- The owner does not live in the property, so the privacy of our guests will not be disturbed! The owner and his family live cca 5 mins from the holiday house, so deo not hesitate to contact us, in case of emergency, or having any need or wish.
What should I do if I probably will be late? ->
- It is not rare in the high season, that due to the traffic one can be late. If you can foresee, the possible delay, please call us as soon as possible!
Is there bedding, linens, sheets, towels, etc... ->
- We provide all of the items listed above, except towels.
- Please leave the barbecue clean after use!
- The guests upon arrival will have the house properly cleaned, and also after departure, will be precisely cleaned. There is cleaning equippment in the house for the guests as well, just in case. Please use, if necessary!
What happens if I need to leave earlier? ->
- Unfortunately, situations like this can occure. I case of earlier departure, we can not refund the cost of remaining days.
- Please use all the equippment carefully! Try to leave everything as clean as possible. For example leave the cutlery, tableware and microwave clean, and use the cutting boards for cutting. Do not put hot bowls and pots on the counter or table, put them on the underplates!
Breakage, or faulty facilities ->
- It can happen to anyone, that - without intention - during usage, something breaks or gets out of order. Please report any malfunction or breakage as soon as possible! We will do our best to repair or replace the item. It is equally unpleasant for the owner and the guest, if the problem is revealed after departure. The cost of the damage must be refunded by the renter.
Ventillation - Air conditioning ->
- Airing the rooms of the appartment is also an important part of keeping your environment clean. It is especially important in the bathroom in order to avoid mold, open the window of the bathroom after showering. Please ventillate the other room at least one time a day, for about 5-10 minutes! Theair conditioning can be used for 10,- EUR / day.
- We kindly ask our guests to close the doors and gates, when keaving the appartment, in order to avoid any damage or loss caused by an incidental break-in or weather. Make sure, that all members of your company understood and accepted the house rules! Be cautious, when using facilities powered by gas or electricity, especially the gas stove and electric kettle.
- There are multiple trash bins in the house. For communal waste, in the kitchen and garden, for cosmetic and higenic products, in the toilette and for recycling you can find bags for paper, aluminum and plastic. Please do not throw anything in the sink, drain and plughole, that can cause blockage.
Keep it calm and quiet ->
- Please be considerate of the quiet hours of the peaceful neighbourhood of working and relaxing people. Try to be quiet between 20:00 and 7:00 around the house. If you wish to take part in active programs, you can find them on the beach and in the city center.
Internet / WIFI / WLAN ->
- In the accommodation we provide free wifi access. ID: Anna Haus Password: Balaton2017 The owner is not responsible for the data and communication through the Network.
Bicycle renting ->
- Bikes for rent are available for our guests. In the crowded high season it is easier to visit thecity center and the sights around the lake on two wheels instead of a car. Price per bicycle:10.500,- HUf / bicycle/ week (deposit: 15.000,- HUF)
- In case of necessary or urgent repairing the owner and/or a repairman can enter the property without informing the guests. The belongings and personal space of the guests will not be violated in any way!
- The owner is not responsible for any of the guests belongings.
Contact - Arrival and departure ->
- The accommodation can be taken on the day of arrival from 15:00. On the day of departue, the guests should leave the house by 10:00. The owner holds the right to check the house and facilities before your departure, to make sure, everything is in good condition. By signing this paper, you understand and accept the terms and conditions! Thank you for your attention! We wish you an amazing holiday!
Owner: Bokros Family
Address: Hungary, 8600 Siófok Rigó utca 12.
Phone: Bokros Emil +36302376000 - in English, Hungarian, German